Synthesis of Current Good Practice Towards Inclusive Complaints and Feedback Mechanisms

This synthesis, part 1, provides a review of good practice in the sector in relation to establishing inclusive complaints mechanisms. It examines selected agencies’ approaches to strengthening inclusion of at-risk community groups, particularly those who are discriminated against due to their age, disability, gender, ethnicity and other forms of marginalisation. It focuses on the inclusion of at-risk groups within activities relating to commitments 4 and 5 of the Core Humanitarian Standard and, specifically, the establishment of inclusive complaints mechanisms.

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