Phone: 0121 622 0622
Write to us at:
Islamic Relief Worldwide
19 Rea St South Digbeth
Birmingham
B5 6LB,
United Kingdom
Complaints and concerns
Islamic Relief Worldwide welcomes complaints and feedback from members of our target communities, stakeholders, staff, volunteers and those working on behalf of Islamic Relief. We strive to continually develop, improve and be accountable.
This is why we want to hear about any concerns and complaints you have, and take appropriate action.
An area of particular importance is safeguarding. We take our responsibility for protecting those we serve and other vulnerable people against exploitation and abuse of power very seriously – see our safeguarding page for more information.
If you have any concerns relating to safeguarding or want to make a complaint about any other matter, please submit via our portal.
We aim to deal with all concerns and complaints quickly and confidentially. We will contact you as soon as we can – typically within 5 working days. We assure you that complaints will be handled confidentially, fairly and sensitively.
Please note that we are unable to respond to individual requests for support and assistance. We will not be able to respond to non–complaint issues submitted.
You can also write to us at:
Complaints Officer, Islamic Relief Worldwide, 19 Rea Street South, Birmingham B5 6LB
For enquiries please email complaints@irworldwide
You can download our complaints and feedback policy.
For Islamic Relief Worldwide media enquiries contact
Michael Selby-Green (International Media Coordinator): [email protected]
Alun McDonald (Head of Media and External Relations): [email protected]