How emotional intelligence helps humanitarians working in high-stress environments

November 14, 2024 Global -

In the demanding world of humanitarian work, professionals often face high-pressure situations, complex challenges, and emotional turmoil. In these environments, technical skills alone are often not enough, and the ability to understand and manage emotions – both one’s own and those of others – becomes crucial.

Sheeren Salih, Office and Service Manager for the Humanitarian Academy for Development (HAD), explains why Emotional intelligence (also known as emotional quotient, or EQ) plays such a vital role in these settings.

Understanding and improving EQ can significantly enhance team dynamics, foster resilience, and improve overall effectiveness in humanitarian missions.

What is Emotional intelligence?

Emotional intelligence refers to the ability to recognise, understand, and manage our own emotions while also being aware of and influencing the emotions of others. It involves four key components:

  1. Self-awareness: Recognising one’s own emotions, strengths, weaknesses, and triggers.
  2. Self-management: The ability to control impulsive feelings and behaviours, maintain emotional balance, and adapt to changing circumstances.
  3. Social awareness: Understanding the emotions of others and being able to empathise with their feelings and perspectives.
  4. Relationship management: The ability to build and maintain healthy relationships, communicate clearly, inspire and influence others, and resolve conflicts effectively.

The role of EQ in humanitarian work

EQ plays a critical role in humanitarian work due to the unique and intense demands of the field and has several benefits for humanitarian workers:

1. Enhances resilience and coping skills

Humanitarian workers often operate in environments marked by high stress, trauma, and emotional strain. EQ equips them with the skills to recognise, process, and manage their emotions effectively, which is essential for resilience. By understanding their own emotional responses and developing healthy coping mechanisms, workers are better prepared to handle the pressures of the job and avoid breakdown.

2. Improves team cohesion and communication

Effective humanitarian work depends on strong teamwork, as field teams often include members from diverse cultural and professional backgrounds. High EQ helps workers communicate openly, respect diverse perspectives, and manage conflicts constructively. Teams with high emotional intelligence create an environment of mutual support and trust, which is crucial when making quick, high-stakes decisions in the field.

3. Promotes compassionate and effective community engagement

EQ fosters empathy, enabling humanitarian workers to connect with affected communities on a deeper level. This understanding allows them to provide more compassionate, culturally sensitive assistance and to build rapport with local stakeholders. When workers relate to and respect the experiences of those they serve, they can deliver support in ways that truly resonate with the community’s needs and values.

4. Facilitates better decision-making under pressure

Humanitarian settings often require rapid decision-making in uncertain or life-threatening circumstances. High EQ helps workers stay calm and balanced, even under intense stress, enabling them to make thoughtful decisions that take into account both rational analysis and emotional insight. This balanced approach leads to better, more holistic outcomes that consider both immediate needs and long-term impacts.

5. Supports mental health and wellbeing

Addressing emotional health is crucial for the wellbeing of humanitarian workers, who frequently face traumatic situations. Workers with high EQ are more adept at recognising signs of stress or emotional strain in themselves and others, allowing them to seek or offer support when needed. This self-awareness and ability to process emotions contribute to better mental health, improving overall job satisfaction and reducing turnover.

6. Strengthens leadership and influence

Leaders with high EQ can inspire and influence their teams more effectively, providing the support and guidance needed in challenging situations. In humanitarian work, where the stakes are high, leaders with strong emotional intelligence foster loyalty, resilience, and motivation among team members, creating a positive organisational culture that ultimately benefits both workers and the communities they serve.

Improving emotional intelligence in humanitarian teams

To leverage the benefits of emotional intelligence, organisations can implement several strategies:

  1. Training and workshops: Providing training programmes focused on EQ can help team members develop self-awareness, improve communication skills, and enhance their ability to empathise with others.
  2. Creating a supportive culture: Fostering an organisational culture that values emotional wellbeing encourages open discussions about mental health and emotional challenges. This culture can lead to improved morale and greater team cohesion.
  3. Encouraging reflection: Regularly encouraging self-reflection and peer feedback can help individuals become more aware of their emotional responses and how these affect their interactions with others.
  4. Developing EQ at leadership levels: Leaders play a critical role in shaping the emotional climate of a team. By demonstrating high EQ, leaders can set a positive example and inspire their teams to cultivate similar skills.
  5. Implementing peer support programmes: Creating structures for peer support allows team members to share their experiences and emotions in a safe environment, promoting collective resilience and understanding.

In the complex and high-stress world of humanitarian work, EQ is not just a beneficial skill; it is essential for building resilience and fostering effective teamwork. By prioritising EQ development, organisations can enhance their operational effectiveness, improve worker well-being, and ultimately deliver better outcomes for the communities they serve.

As the humanitarian landscape continues to evolve, investing in EQ will be key to ensuring that workers remain not only effective but also resilient and compassionate in the face of difficulty.

Looking to enhance Emotional Intelligence (EQ) within your team? HAD team is here to support with expert-led EQ training sessions, tailored to meet your organisation’s unique needs. Let us help you build a resilient, emotionally intelligent workforce ready to tackle any challenge!

Find out more about HAD by visiting https://had-int.org/.

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Director of Network and Resource Development

Adnan joined Islamic Relief in 2004 as a regional fundraiser in the UK. He worked in multiple roles over 10 years at Islamic Relief UK, including setting up the first digital team and leading the growth of digital fundraising and engagement. Adnan also led numerous fundraising and marketing campaigns, which played a significant part in the growth of Islamic Relief UK.

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He studied Modern History and Politics at Manchester University, and at the University of Law in London before qualifying as a solicitor in 2011.

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